Bc ombudsperson complaint form Acting under the authority of the Ombudsperson Act, the Ombudsperson’s office receives and investigates complaints from members of the public about unfair ince 1995, the Office of the Ombudsperson has had jurisdiction to investigate complaints about local governments in British Columbia, including municipalities (cities, towns, villages, districts, townships, resort municipalities and regional municipalities), regional districts, the Islands Trust and improvement districts. Open House (12:00pm to 1:30pm) Drop in to our Open House and pick up some useful resources on fair decision-making, complaint handling, bias and discretion. In a letter to Minister of Housing and Municipal Affairs Ravi Kahlon, sent on March 26, 2025, Chalke calls on Process. . Their role is to monitor and investigate the BC government to ensure that their actions and decisions are Support The Public Interest Disclosure Act requires public sector organizations to report annually on the disclosures received relating to those organizations, whether the disclosures were investigated, and the outcomes of those investigations. Mail or courier to: Attention: Complainants’ Review Committee Professional Conduct The Law Society of British Columbia 845 Cambie Street Vancouver BC V6B 4Z9. We are available to consult on policy and program development, complaints handling, and emerging issues identified in complaint trends. As Ombudsperson, Jay also recognized the need to share the office’s 40 years of fairness expertise and Sep 19, 2024 · The BC Affordable Child Care Benefit (ACCB), delivered by the Ministry of Education and Child Care, is a monthly payment to help eligible families with the cost of child care. In your complaint, clearly and concisely set out what you found to be unfair. Keep records of who you spoke with, when you spoke with them, and the details of your conversation. While the BC Ombudsperson cannot provide advocacy or legal services, the list below offers some useful links that may help you get the assistance you need. The amount of funding a family receives depends on several factors such as: family We hear complaints about a variety of issues and your expertise and knowledge will be utilized to solve sometimes simple and sometimes very complex problems. They assist with and investigate complaints from members of the public about the administration of government programs and services. on working days. We can’t cover every organization under our jurisdiction in detail (there are well over 1,000!) but the Complaint Checker includes information for over 70% of the complaints and inquiries we receive. ca), a lawyer or the Ombudsperson. C. “Each year our office helps thousands of British Columbians,” said Chalke. For more information, visit their website www. The school district said the parents were behaving aggressively and refused to leave the grounds when asked. Still have questions? Send us a message: Email: [email protected] Phone: 604-439-4123, option 3 ; Fax: 604-439-4722, Attention Complaint Resolution P-GCR-1000 (2018-03-12) Complaint Resolution Procedure - Process Flowchart. ca or call 1-800-567-3247. Is the issue you want to complain about urgent? Urgent means an immediate risk to shelter, food security, health or physical safety. Some factors which may indicate that the matter is “serious” include whether the action: Accessibility Plan We envision a barrier-free society that upholds the right of all community members to equitably access and benefit from public services. This acknowledgement will include information about the staff member who has primary If you are unable to submit your complaint within the 45-day timeframe, or require assistance completing the complaint form, please call us toll-free for assistance: 1-800-567-3247. Once you click the button, your complaint will be submitted to CLBC’s Manager of Quality Assurance. • I agree that the Office of the Ombudsperson will communicate with my representative about this complaint. Please provide as much detail as possible. Designated Officer Toolkit This toolkit provides guidance for DOs when responding to requests This form is for completion by residents who have already contacted Metro Vancouver Housing s staff regarding an issue and who have been unable to satisfactorily resolve their case. ¹ The information you provide in this form will be used to assess whether your report will be investigated. to 4:30 p. New Fairness in Practice workshops for all those in public service will be offered in May and June 2025. It is an important part of the province’s Poverty Reduction Strategy. Public Interest Disclosure Act The Public Interest Disclosure Act empowers the Ombudsperson to investigate allegations of wrongdoing from current and former employees of ministries and offices of the legislature. Remember, it’s your right: We find in our work that when services are delivered transparently and fairly, people are more likely to accept decisions or outcomes even when Jan 23, 2025 · Victoria – BC’s Ombudsperson Jay Chalke released an update today on the province’s progress addressing an unfair practice that withheld federal financial support from caregivers of children with disabilities. Reprisals can include any action taken in retaliation for a disclosure that The Act prevents the Ombudsperson from investigating a report that is primarily about a dispute between an employee and his or her employer about the employee’s employment; a matter relating to law enforcement or the conduct of members of a police force; Mar 27, 2025 · Victoria, BC – BC Ombudsperson Jay Chalke is urging the provincial government to take legislative action following two recent reports out of Vancouver that underscore the limitations of BC’s optional approach to municipal integrity oversight. The report finds legally required admission documents were missing, late or improperly completed including forms outlining reasons for detention, consent and description of treatment, notification of a patient’s Attention: For optimal viewing, please use Firefox or Google Chrome. It is my pleasure to present the Ombudsperson’s Special Report No. ca or calling the Ombudsperson's office at 1-800-567-3247. “Our office has received complaints from across the province about children, including those with disabilities, being excluded from school with little or no instruction,” said Chalke. bcombudsperson. If you want to follow up on your complaint already submitted to CRA Service Feedback please call the CRA employee reviewing your complaint, or contact the CRA at 1-800-959-8281. There are some questions that the Fair Practices Office won't review that will need to be answered by the ICBC business area directly (such as Driver Licensing, Claims or That investigation resulted in the 2017 report Misfire: The 2012 Ministry of Health Employment Terminations and Related Matters, the most resource-intensive investigation in the 40-year history of the Ombudsperson’s office in BC. To uphold the transparent operation of the Act and to assist with the accessibility of those reports, the Ombudsperson has proactively compiled links to Apr 21, 2023 · This is a guide to administrative fairness for those working at public sector organizations in BC. You are welcome to make a complaint directly to us, preferably in writing, but you may also contact us by phone if you are unable to complete a written complaint form. Documents provided without a file number or on a closed file are not accepted. The report finds legally required admission documents were missing, late or improperly completed including forms outlining reasons for detention, consent and description of treatment, notification of a patient’s Public Complaints. As an independent officer of the Legislature, the Ombudsperson investigates complaints of unfair or unreasonable treatment by provincial and local public authorities and provides general oversight of the administrative fairness of government processes under the Ombudsperson Act. If you are a current or former employee of a ministry, office of the legislature or public sector organization covered under PIDA, and you have experienced retaliation for seeking advice about making a report, reporting wrongdoing or cooperating with an investigation, you can make a reprisal complaint to the Ombudsperson. information with the OTO for the purpose of the OTO reviewing my complaint, and I consent to such disclosure. These FAQs also refer to procedures that apply to allegations of How long will it take for the complaint (submitted by means of the form) to be processed? 2 working days: Time frame before first contact – verbal or written acknowledgement of receipt – handled by the Québec Ombudsman or referred to the appropriate resource if your complaint does not fall within our jurisdiction. Please fill out our secure online complaint form below to make a complaint to our office. Our office hours are 8:30 a. The Chair will liaise with the Office of the BC . You can view this form in: PDF omb100-22e. • I understand that the Office of the Ombudsperson will primarily communicate with my representative and may Public Interest Disclosure Act The Public Interest Disclosure Act empowers the Ombudsperson to investigate allegations of wrongdoing from current and former employees of ministries and offices of the legislature. To learn more about fairness and to hear some useful tips on how to make an effective complaint to public organizations, visit our online training and webinars page here. The report highlights the work of his office, under the Ombudsperson Act and Public Interest Disclosure Act, to improve public administration across BC’s public sector. Jan 14, 2025 · Victoria – Today, the Ombudsperson, Jay Chalke, announced his office has begun an investigation into the exclusion of students from schools in BC’s K-12 public education system. If you feel as though your problem has not been resolved, it may be time to contact the BC Ombudsperson’s of public complaints – a self-assessment checklist and a model complaints policy. The issue was first highlighted in the Ombudsperson’s 2022 report, Short-Changed: Ensuring federal benefits paid to the province reach caregivers of children with disabilities For best results, download and open this form in Adobe Reader. 's Office of the Ombudsperson. Complete our Feedback Form. We recognize that accessibility requires different approaches for different people Email a scan of the completed form to professionalconduct@lsbc. Have you already raised your concerns through the agency’s complaint or review process? Jun 14, 2023 · British Columbia Ombudsperson Complaint Handling Guide June 14, 2023 The British Columbia Ombudsperson’s Office created a Complaint Handling Guide which is an excellent resource for any organization handling complaints. Early resolution process The Office of the Ombudsperson is an independent office of the BC Legislature and works under the Ombudsperson Act As BC’s independent voice for fairness and accountability, we work to make sure public sector organizations are treating BC's new whistleblowing law. Complaint to the BC Ombudsperson With Regard to the Ministry of Social Development and Social Innovation (the Ministry) CONTACT INFORMATION Name: Address: City: Postal Code: Phone Number: Email: When We use cookies to improve security, personalize the user experience, enhance our marketing activities (including cooperating with our marketing Introduction Designated Officers (DOs) are a primary point of contact for employees who wish to seek advice or report wrongdoing. Victoria – BC Ombudsperson Jay Chalke has released a new report finding that the provincial government unjustly required some workers… Read more March 27, 2025 Annual Reports - Office of the Ombudsperson Annual Reports We also work with the following to help resolve ICBC-related complaints and questions: ICBC's Fairness Officer. This website is not fully supported by Internet Explorer. Jan 10, 2025 · The Ombudsperson is an independent Officer of the B. Sep 17, 2024 · Victoria – Seven months after the Premier’s historic apology to the Sons of Freedom Doukhobor survivors and their families in the BC legislature, the BC Ombudsperson is pleased to learn survivors of detention at New Denver in the 1950s are finally being compensated for government’s actions. gov. It appears your web browser does not support JavaScript or you have disabled scripting. “Vehicle owners should take a close look at their next insurance policy to ensure the information being considered by ICBC in determining their renewal rate, such as The BC Ombudsperson has a specialized team dedicated to working proactively to ensure that public sector organizations act fairly and reasonably in their interactions with the public. In Hearing the Voices of Children and Youth, Representative Mary Ellen Oct 18, 2022 · Victoria –The BC Ombudsperson’s 2021/22 Annual Report, released today, highlights that complaints about health care from British Columbians were the highest in a decade. If this matter is urgent, please call our office at 1-800-567-3247. As Ombudsperson, Jay also recognized the need to share the office’s 40 years of fairness expertise and Victoria – The BC Ombudsperson has launched an initiative as part of the office’s commitment to building sustainable and ongoing relationships rooted in respect and reciprocity with Indigenous Peoples and communities across British Columbia. Four engagement specialists, known as Ombudsperson Pathfinders, are working with First Nations, Métis and Inuit people to provide information about the The Public Interest Disclosure Act applies to current and former employees of BC government ministries, Crown corporations, health authorities, the K-12 public school system, and a number of other public sector organizations covered under the Act Mar 8, 2016 · Not only do best practices improve service quality, reduce costs and inspire public confidence – they can reduce complaints. You can also call the Ombudsperson’s office at 1 bc Ombudsperson Complaint Form Need to know what the Ombudsperson can investigate? Visit our website www. MLA constituency offices. BC Residential Tenancy Branch Ombudsperson Complaints The Ombudsperson is an independent officer of the BC legislature, and she is responsible for making sure that government bodies treat people fairly. The BC Ombudsperson is independent and can help with complaints about public bodies like a mental health facility. Further resources are available on our website. Employees are encouraged to contact the BC Ombudsperson if they feel that they have suffered a reprisal because they participated in an investigation or sought advice about PIDA. Joey discovered that his business He contacted the City to sort the issue out but staff were unable to explain to him why his business had been removed. Can we Investigate? How to Complain; Know Your Rights; Our Process; Questionnaire submission confirmation; Report of Wrongdoing Form; Reprisal Complaint Form; Reprisal Submission Confirmation; Resources for PIDA; Revenue Services BC; Search; Secure File Transfer; Service Experience Survey; Test; TEST Form; Updates & Events This is a report published by Office of the Ombudsperson, Province of British Columbia in November 2023. 42, Committed to Change: Protecting the Rights of Involuntary Patients under the Mental Health Act. The Complaint Checker will also tell you about where else you can go to raise your concerns about those organizations. 41, Working Within The Rules: Supporting Employment For Income Assistance Recipients arose from an BC Ombudsperson . × An Ombudsperson is an independent and impartial official who investigates complaints from the public about unfair government administration. This form is to escalate your case to the ombudsperson. The Ombudsperson conducts three types of investigations: investigations into individual complaints; investigations that are commenced on the Ombudsperson’s own initiative; and investigations referred to the Ombudsperson by the Legislative Assembly or one of its Committees. ca or contact us by phone (1-800-567-3247) or email (info@bcombudsperson. Who should former employees contact for advice about making a disclosure? Oct 23, 2023 · Tye filed a complaint against a realtor with the BC Financial Services Authority (BCFSA) and nearly two years later, he received a response advising him that his concern was outside the BCFSA’s jurisdiction, and it could not look into the matter. public body? As its next regional outreach tour, the Office of the Ombudsperson is hosting mobile complaint clinics in: Coquitlam - February 5 and 6 Maple Ridge - February 7 Mission - February 8 Langley - February The report makes 20 findings highlighting the lack of compliance with the legal documentation required on involuntary admission to designated psychiatric facilities in the province. In a public report delivered under the Public Interest Disclosure Act, BC’s whistleblowing legislation, Chalke said his office’s investigation showed this practice had a variety Jan 28, 2021 · Joey contacted our office because he was concerned with how the City of Surrey (the City) had responded to his complaint about business licensing. You can make a complaint by filling in the form on the BC Ombudsperson website at www. 1 Jun 24, 2024 · Victoria – Awarding temporary public service jobs to 64 ineligible people over a 10-year period represents systemic mismanagement and wrongdoing by BC’s Public Service Agency, Ombudsperson Jay Chalke said today. Have you already raised your concerns through the agency’s complaint or review process? You do not need to complete any internal process with your organization before contacting the Ombudsperson’s office. Stopping administrative unfairness before it occurs is central to our goal of preventative ombudship. We hear complaints about a variety of issues and your expertise and knowledge will be utilized to solve sometimes simple and sometimes very complex problems. Advocacy: bc211 This form is for disclosers, reprisal complainants and witnesses to provide information on an open file. Make a complaint. Bylaw Enforcement contains useful practices for all stages of bylaw enforcement: establishing bylaws, responding to complaints, conducting investigations, making enforcement decisions and handling appeals. ’s Ombudsperson say in a joint report released today. The BC Ombudsperson has published several best practice guides and quick reference materials to help support fairness and continuous improvement across the public sector. Thank you for contacting the BC Ombudsperson. Legislature who impartially investigates complaints from the public to ensure people are treated fairly in the delivery of government services. Thursday, April 10, 2025 UBC Robson Square 800 Robson Street, Vancouver. a serious act or failure to act that, if proven, would constitute an offence under an enactment of British Columbia or Canada A serious action or failure to act that is also a crime. If you want to discuss your concerns or learn more about the Ombudsperson’s investigation process, contact our office to speak with an Ombudsperson Officer. 2. Ombudsperson: How to Make a Complaint Online: <web address for online complaint form> Translation services are provided through <Name of Service Provider> when requested. The Ombudsperson only investigates reports of wrongdoing received from employees. B. We ensure that your personal information will be protected and remain confidential. The report makes 20 findings highlighting the lack of compliance with the legal documentation required on involuntary admission to designated psychiatric facilities in the province. 605. It is a comprehensive and in depth 6 BC OMBUDSPERSON ANNUAL REPORT 2019/2020 BC’s Independent Voice for Fairness Established in 1979, the BC Ombudsperson is an independent office of the BC Legislature. Choice in how you communicate with us. You can submit your reprisal complaint in writing by completing our online form. Frustrated by the two-year delay and by the lack of explanation in the letter Jul 18, 2023 · Victoria – In a report released today, the BC Ombudsperson says government’s commitment to apologize later this year to surviving members of the Doukhobor community, who were apprehended, institutionalized and maltreated, as children in the 1950s, is a “momentous step. pdf; PDF fillable/saveable omb100-fill-22e. Keywords: case resolution form; resolution; case; ombudsperson; complaint; issue Created Date A Designated Officer may contact the Ombudsperson for assistance with an investigation, or part of an investigation, into a report of wrongdoing. The RTB told him it was conducting a confidential review of his complaint but due to privacy concerns the RTB would not disclose Jan 19, 2010 · Victoria - Children and youth have a right to make a complaint about government services they receive, and the complaint process should be easy with quick resolution, British Columbia’s Representative for Children and Youth and B. We have asked Kerrie Reay to continue in her role from the Addressing Racism Investigation by Dr. Reports of wrongdoing made to your supervisor or Designated Officer will be managed by the Designated Officer for your organization. You can make a complaint by filling in this form on the BC Ombudsperson website. These reports and the recommendations we make hold organizations accountable for their actions and help to improve public services for all. What you can expect from us. Your report of reprisal has been submitted. Please note we do not accept complaints by email. If you’re still unsatisfied with the resolution or our decision pertaining to your complaint, you can submit a complaint to the Office of the BC Ombudsperson. The Joneses were unable to respond to the information in the letter because Jan 19, 2010 · Children and youth have a right to make a complaint about government services they receive, and the complaint process should be easy with quick resolution, British Columbia’s Representative for Children and Youth and B. The office received almost 1,300 complaints and enquiries focused on programs and services provided by the Ministry of Health and B. Fairness and Accountability in British Columbia’s Public Services : Our Mandate: British Columbia’s Independent Voice for Fairness and Accountability The Office of the Ombudsperson is responsible for overseeing the fairness and accountability of the public sector. to the Office of the Ombudsperson. If your complaint is urgent, please call us at 1-800-567-FAIR (3247) See full list on www2. Finally, we share our expertise in promoting fairness through educational workshops, webinars, guides and other resources with public Fairness Day Workshop and Open House. You can make a complaint by filling a form on the BC Ombudsperson website or by calling 1-800-567-3247. Please visit www. Our public reports are the result of Ombudsperson investigations. Jun 23, 2021 · Ravi complained to our office about a response he received after he filed a complaint with the Residential Tenancy Branch (RTB). Public Complaints. The Ombudsperson can conduct an independent investigation and, in some cases, can recommend that the government body fix a problem or improve Our office strives to be a culturally-safe place for Indigenous People to voice their concerns. Yours sincerely, Jay Chalke Ombudsperson Province of British Columbia Ombudsperson 1979-2019 Jul 5, 2016 · “The Office of the Ombudsperson serves all of British Columbia,” says Ombudsperson Jay Chalke. If you feel as though your problem has not been resolved, it may be time to contact the BC Ombudsperson’s If we can take your complaint without referring you elsewhere, it will be assigned for further assessment. 1. “I am encouraged that government is compensating these elderly Feb 14, 2012 · On February 14, 2012 the Ombudsperson released Public Report No. This quick reference guide provides some key tips on complaint handling that are drawn from the Ombudsperson’s Complaint Handling Guide: Setting up Effective Complaint Resolution Systems in Public The BC Ombudsperson’s Office has a number of training materials available to support you in learning about administrative fairness as well as the role, responsibilities and protections provided under the Public Interest Disclosure Act (PIDA). Ombudsperson to provide all information for the . The BC Ombudsperson is responsible for investigating all complaints of reprisal under PIDA. Jay Chalke Ombudsperson Province of British Columbia Jun 14, 2023 · The British Columbia Ombudsperson’s Office created a Complaint Handling Guide which is an excellent resource British Columbia Ombudsperson Complaint Handling Use our confidential and convenient online complaint form. “We will ensuring staff are well-informed about PIDA, including about how to make a report of wrongdoing, both internally and to the Ombudsperson Public bodies covered by the Public Interest Disclosure Act are invited to contact us for information about implementing their public interest disclosure program, to request assistance with an investigation officials. If you make a reprisal complaint, an investigator from our office will contact you within 2 business days to clarify the details of your complaint. The information you provide in this form will be used to assess whether your complaint will be Sep 19, 2024 · Victoria - BC Ombudsperson, Jay Chalke, released his office’s 2034/24 Annual Report today. × Attention: For optimal viewing, please use Firefox or Google Chrome. Dec 15, 2020 · This guide provides key information including how to foster a workplace culture that values and learns from complaints, how to recruit and train staff skilled in complaint handling and dispute resolution and how to fairly and thoroughly investigate complaints. The Ombudsperson conducts three types of investigations If you have an inquiry or complaint, we recommend that you always try to resolve your complaint directly with the organization first. Signature of complainant Year Month Day Section 6 – Submitting your complaint form You can fax the completed form to 1-866-586-3855 or 418-566-0321 (outside Canada and the United States) or mail it to: Complaint to the BC Ombudsperson With Regard to the Ministry of Social Development and Social Innovation (the Ministry) CONTACT INFORMATION Name: Address: City: Postal Code: Phone Number: Email: When We use cookies to improve security, personalize the user experience, enhance our marketing activities (including cooperating with our marketing Introduction Designated Officers (DOs) are a primary point of contact for employees who wish to seek advice or report wrongdoing. We are currently working through a high volume of complaints but will respond as soon as we are able. This policy sets out what members of the public and the staff of the BC Ombudsperson can expect of each other when communicating by email. If you would like to bring a concern forward about unfair service or treatment by a public body in BC, you can contact us by: Phone: 1-800-567-3247 (Toll-free ) Online: Complaint Checker and complaint form; You can expect direct contact with our The complaint: Nolan contacted our office with concerns about the Counselling Psychology Program at the University of British Columbia (UBC). m. Judith had recently adopted Sarah through the Ministry of Children and Family Development after fostering her since infancy, and was now receiving Post Adoption Assistance, a benefit to help address Fairness guides for organizations. Employees do not have to exhaust other options before coming to the Office of the Ombudsperson. Our guides for organizations help officials proactively resolve public complaints and implement new administrative processes that improve fairness and service quality. Provides free legal services to people who need help with a provincial human rights complaint BC Human Rights Code. Website: bcombudsperson. Apr 2, 2025 · Under PIDA, allegations of reprisal are investigated by the BC Ombudsperson. That investigation resulted in the 2017 report Misfire: The 2012 Ministry of Health Employment Terminations and Related Matters, the most resource-intensive investigation in the 40-year history of the Ombudsperson’s office in BC. The Ombudsperson can conduct an independent investigation and, in some cases, can recommend that the government body fix a problem or improve its practices and procedures so that future clients Our Fairness in Practice Workshops provide participants with the opportunity to explore the principles of administrative fairness and effective complaint resolution. pdf; While all our web content is accessible, we also provide our forms and publications in alternate formats (digital audio, electronic text, Braille, and large print) to allow persons with disabilities to access the information they need. Our reports. Employees can choose where to report wrongdoing. If you have questions about completing the form, please contact our office . We have received your complaint. Our values of accountability, impartiality, and fairness commit us to being an organization that upholds the rights of people with disabilities while promoting accessibility, equity and inclusion in the delivery of public bc Ombudsperson Complaint Form Need to know what the Ombudsperson can investigate? Visit our website www. It introduces administrative fairness and provides practical guidance on how those working in the public sector can be fair when delivering their programs and making decisions that impact members of the public. “Whether it was visitor restrictions in long-term care, Feb 4, 2021 · Indigenous people wishing to share their experiences of racism and discrimination in health care may still do so. Sep 19, 2024 · The complaint: The Jones family received a letter from School District 57 (Prince George) stating that the parents could not go to their child’s school. Check with your organization about their internal PIDA procedures. public body? As its next regional outreach tour, the Office of the Ombudsperson is hosting mobile complaint clinics in: Coquitlam - February 5 and 6 Maple Ridge - February 7 Mission - February 8 Langley - February Attention: For optimal viewing, please use Firefox or Google Chrome. The role is responsible for providing advice, protecting confidentiality, and managing and investigating reports of wrongdoing in accordance with procedures established. Acknowledging complaints – All complaints will be acknowledged within XX working days by <email, letter, phone>. ~ I Complaints to the Office of the Ombudsperson If your complaint is related to unfair decisions, actions, omissions or procedures of a regulatory body, and no right of appeal exists in respect of the matter, it may be appropriate to file a complaint with the BC Ombudsperson. Can we Investigate? How to Complain; Know Your Rights; Our Process; Questionnaire submission confirmation; Report of Wrongdoing Form; Reprisal Complaint Form; Reprisal Submission Confirmation; Resources for PIDA; Revenue Services BC; Search; Secure File Transfer; Service Experience Survey; Test; TEST Form; Updates & Events Attention: For optimal viewing, please use Firefox or Google Chrome. W A Fa representative pertaining to my complaint to the Ombudsperson of British Columbia about _____. BCHOUSING + :-i '' ,, i ____. In Hearing the Voices of Children and Youth, Representative Mary Ellen Turpel-Lafond and An employee can seek advice about making a disclosure or a complaint about a reprisal from their supervisor, union or employee association representative, ministry ethics advisor, the BC Public Service Agency Designated Officer (PIDA@gov. Our office can provide information and resources responsive to the nature of the request which may include analytical frameworks for assessing allegations of wrongdoing, information about assessing We engage in voluntary consultation with public sector organizations to provide feedback and assistance in developing new processes and enhancing their ability to respond to complaints. Responding to and working to resolve these complaints efficiently and effectively is imperative to help maintain public trust. eLearning Courses Designated Officer Fundamentals This online course is for Designated Officers in public sector organizations covered by the Public Public Interest Disclosure Act The Public Interest Disclosure Act empowers the Ombudsperson to investigate reprisal complaints from current and former employees of BC government ministries, Crown corporations, health authorities, public school districts and other public sector organizations listed here. ca E-mail: info@bcombudsperson. A fair process, also known as procedural fairness, refers to the process that public bodies follow to make decisions that affect a person, group of people or organization. 5399. The report is presented pursuant to section 31(3) of the Ombudsperson Act. bc. Depending on the nature of your complaint, your file will be assigned either to our Early Resolution process, or to an Investigations team to assess the complaint further and decide whether we’ll investigate. Send your completed form to: P o Stn Prov ovt, ictoria, . Mary Ellen Turpel-Lafond to ensure callers are provided with the time and understanding to speak to their experiences and concerns, BC Employment and Assistance for Persons with Disabilities Act. org. BC's new Public Interest Disclosure Act (PIDA) provides a safe, legally protected way for current and former BC public sector employees to report serious or systemic issues of wrongdoing to their supervisor, a designated officer or to the Ombudsperson. Special Report No. You may submit your completed written form in the following ways: By Mail: BC Ombudsperson PO Box 9039 Stn Prov Govt Victoria BC V8W 9A5 The BC Ombudsperson can investigate complaints about provincial and local government . You can complete the online form below and click the button at the bottom of this form. “Our mobile complaint clinic is a great option for anyone in the Cariboo and Prince George who has not been successful resolving their concerns about a provincial or local public authority on their own. We can review your situation at the clinic. Contact centre agents will be able to follow up on your existing complaint. Our staff will contact you by your preferred means within two business days. Keywords: case resolution form; resolution; case; ombudsperson; complaint; issue Created Date The Public Interest Disclosure Act requires public sector organizations to report annually on the disclosures received relating to those organizations, whether the disclosures were investigated, and the outcomes of those investigations. … Read more September 19, 2024 Contact us. ” However, he is “deeply disappointed” that the Attorney General is remaining vague about compensating the Public Complaints. Sets out various forms of employment support and assistance for persons with a disability in BC, including Person with Disability (PWD) benefits BC Human Rights Clinic. PIDA prohibits people from retaliating against employees who How do I make a complaint if I am unhappy about the Ombudsperson's decision or service? We value complaints and continuously strive to improve our services. Judith, a single parent with limited financial resources, lived in a BC Housing wheelchair-accessible building with her 18-year old daughter Sarah, who had multiple disabilities. ca Phone (toll free): 1-800-567-3247 Aug 29, 2019 · Victoria – As ICBC’s new insurance rate model comes into effect September 1st, the BC Ombudsperson is reminding vehicle owners that his office can investigate complaints about ICBC. The 400 plus page report is the Ombudsperson’s final report on the Office’s three year investigation into the care of seniors in British Columbia. ca) to find out. You may help a client gain access to benefits they were previously denied or you may help someone navigate a complicated bureaucratic system. Can we Investigate? How to Complain; Know Your Rights; Our Process; Questionnaire submission confirmation; Report of Wrongdoing Form; Reprisal Complaint Form; Reprisal Submission Confirmation; Resources for PIDA; Revenue Services BC; Search; Secure File Transfer; Service Experience Survey; Test; TEST Form; Updates & Events BC OMBUDSPERSON PIDA RESOURCES 1 PIDA FAQS: DISCLOSURES AND REPRISAL COMPLAINTS TO THE OMBUDSPERSON These Frequently Asked Questions (FAQs) refer to the procedures that apply to disclosures to the Ombudsperson. Ombudsperson British Columbia is an independent body that investigates complaints from members of the public about the administration of government programs and services, including (3) If the Ombudsperson considers it to be in the public interest or in the interest of a person or authority, the Ombudsperson may make a special report to the Legislative Assembly or comment publicly about a matter relating generally to the exercise of the Ombudsperson's duties under this Act or to a particular case investigated by the Under BC’s new whistleblower protection law (the Public Interest Disclosure Act) we also investigate allegations of wrongdoing and reprisal brought forward by current and former provincial government employees. Fax the completed form to 604. It is important to The Ombudsperson is an independent officer of the BC legislature, and they are responsible for making sure that government bodies treat people fairly. ’s health authorities. Jan 22, 2018 · Victoria – Have you been treated unfairly by the provincial government, a local government or any other B. ERROR: JavaScript is not enabled. Feb 3, 2025 · This guide provides a short overview of administrative fairness for post-secondary institutions in BC and the role of the Office of the Ombudsperson. complaint to the satisfaction of the Office of the BC Ombudsperson and BC Housing. 47 The Best of Care: Getting it Right for Seniors in British Columbia (Part 2). “With each enquiry and complaint, it’s Thank you for contacting the BC Ombudsperson. If you have sought advice or made a disclosure under PIDA, or participated in a PIDA-related investigation and you believe that you are subject to reprisal, please contact the BC Ombudsperson. ca Complaints to the decision-maker may help identify areas where it needs to improve its services and procedures. Committee’s decision and work to resolve the . Victoria – BC Ombudsperson Jay Chalke has released a new report finding that the provincial government unjustly required some workers… Read more March 27, 2025 Fairness Day Workshop and Open House. ca to familiarize yourself with the other information and resources that we offer. May 15, 2018 · Victoria – B. Ravi felt the arbitrator was unprofessional during the dispute resolution hearing. × The BC Ombudsperson is the provincial governments' watchdog. ’s Ombudsperson Jay Chalke released a report today of an investigation into a complaint that the Ministry of Social Development and Poverty Reduction failed to follow the law in relation to the calculation of income assistance benefits. We want to help promote fairness by sharing our expertise in administrative fairness outside of the context of our formal investigations. How to make a complaint. BC Ombudsperson 2nd floor – 947 Fort St If you have an inquiry or complaint, we recommend that you always try to resolve your complaint directly with the organization first. alownw qqy tggibwis vtixfw ytfg zyjspsa ugve uvzanz xkmqude dtmqro